Along with best web store design and availability of products, buyers also expect online support, to solve their queries at that very instant, much the same way as in offline store. Therefore, merchants need to pay strong attention to customer support, in order to increase their customer base. With Goo2o Technologies, merchants need not to worry about how to provide effective customer assistance.
Goo2o Technologies provide you easy to use and modern applications to help your customers anytime, anywhere. With provision of online chat, notification alert system, customer’s feedback etc merchants can easily get connected with their customers and guide them about their web store. Here is a brief description of customer support features provided by Goo2o Technologies, through Goo2o Merchant Solution (GMS).
1.Online chat – Sometimes written explanations are also not enough in an online store, to give complete information about the products. Customers expect assistance to guide them about the web store. For this reason, merchants can provide online chat option in their web store to virtually get connected with their customers and solve their queries instantly. In case the store owner is not available online, Goo2o store has an option of offline messages. Customers can leave their messages and merchant can reply them back at ease.
2.Self help support interface – Goo2o store owner can help their customers through online support ticketing system. Through this feature customers can instantly assist themselves through already present help topics or can ask their own question through ‘ask a question’ tab. Thus merchants can easily solve most of their customer’s problem through already suggested answers presented by Goo2o.
3.Notification alert system- Customers needs notification alert for each step they perform on online store. Goo2o Technologies provide fully automatic notification system in GMS to notify customers through email, SMS etc. On receiving notifications, customers feel special and confident about their action performed on web store. Merchants can even promote their store, by adding custom footer and signature in the emails. Through custom footer merchants can aware their customers about the latest happenings at the web store.
4.Feedback- Customers opinion increases the scope of improvement. Merchants can get feedbacks and suggestions from their customers through ‘get satisfaction’ application provided by Goo2o technologies in their product. Through this feature merchant can build strong bonds with their customers by getting their feedback and responding them accordingly.
Thus it is observed that by providing customer support, merchants build a strong bond with their customers and improve their customer base. When customers get their queries solved they feel confident about the web store and plan to visit it again. So, providing customer support is not an option but a necessity and merchants can easily avail this feature through Goo2o Technologies.
In today’s world, even if you have an offline shop, online presence of your business is needed to reach masses and enlarge your customer base. Running a business online is like a cherry on the cake. This way one can expand his business globally.
I am Rohit Verma, had decided to create my online store of Electronic products and enlarge my business worldwide. I browsed through many websites on the internet which can offer me a platform where I can create my own store and sell my products through it. I came across Goo2o Technologies Pvt. Ltd, an Ecommerce based company. This was offering Goo2o Merchant Solution (GMS), a platform for the sellers who can create their online store from the scratch. Though other websites were also providing the same but I was convinced to go for Goo2o Technologies.
Goo2o allows the sellers to try Goo2o merchant online store for free for 15 days and create online demo store with no hidden fees. This was the best part which influenced me to go for it. In the beginning, I’s confront with many problems in operating and managing my store. But, with the immense support of Goo2o, I’ve been able to gain control over my store and understood the functioning properly.
Now I can operate my store easily and can display and manage my products effectively on the store. I’ve been connected with loads of people through my online store and my business is running very smoothly, more than I thought. My heartiest thanks to Goo2o Technologies, it provided me an easy to use, rich platform to create my store online. I am proud that I took a right decision and got associated with Goo2o.
Originally posted at www.Goo2oreviews.blogspot.in
Resource: www.goingo2o.com
(Source: goo2oreviews.blogspot.in)
Goo2o Technologies Pvt Ltd. is an e-commerce company which offers real time buying & selling of products and makes online shopping easy, efficient. Goo2o provides a platform for sellers through which they can reach their target audience and maximize their return on investment. Goo2o strives to develop new product ideas in order to remove the hindrances faced by the customers while shopping online.
Goo2o’s advancement is the launch of its solution i.e. Goo2o Merchant Solution (GMS) which is developed on the idea that e-commerce needs to be more efficient, safe & secure. It is a completely managed platform to create and maintain an online store with the operational support of Goo2o. GMS allows its store owners to customize their store the way they want. Powerful features of GMS give online store a professional look which attracts visitors on the store. It is specifically designed keeping in mind the needs of store owners. Using GMS, store owners can enjoy variety of features on their Goo2o powered stores. They are as follows:
- Security:
- Notification System:
- Prompt Communication
- Order Fulfillment Service:
- In-built Payment Gateway:
- Template designs:
- Optimization:
GMS ensures risk-free payment processing with SSL encryption so that hackers can’t read customer’s personal information like personal details, credit card no etc. This feature builds and enhances customer’s trust and confidence while shopping at your store.
Goo2o store owners have full control over the notification system. They can send notifications to their customers when certain actions are performed by them on the store. Such as when customers add the products to shopping cart, at the time of payment confirmation etc. Store owners can also send personalized updates or alerts to their customers for attractive offers as well.
Using GMS live chat feature, either visitors or store owners can initiate chat with each other. Through live chat, visitors and store owners can communicate in the real time and visitors can get their queries resolved quickly. It is one of the best ways for the store owners to be in touch with customers and respond to their queries.
Goo2o’s order fulfillment service is safe, convenient to use and ensures timely delivery of products to the customers. With GMS, store owners can ship, track & deliver the goods ordered by the customers. This service provides great experience to the customers as the products are delivered to them safely and on time.
Payment gateway is the lifeline of any online store. GMS in association with CC Avenue provides safe and secure payment gateway that collects the customer’s payment online. Goo2o store owners can provide multiple payments options to their customers like cash on delivery, net banking, credit cards etc.
Goo2o provides its store merchants full freedom to customize their store by using attractive design templates. They can also select from more than 150 in-built templates to make their store appealing. In template designing, the drag & drop feature allows store owners to simply drag an element from one place and drop it to other location on the store as they want.
It is very important for the merchants to optimize their store & its pages in order to rank high in the search engine result. You can optimize your store by adding keywords, using structured URL etc. With GMS promotional tools, store owners can optimize & promote their store effectively.
Conclusion:
Goo2o Technologies proves to be a leading edge e-commerce company. It provides a platform to cater the need of sellers as well as buyers and makes online shopping easier. Goo2o offers all the above features so that store owners and customers can remain in direct contact with each other.
Selling online is a process of selling products and services through internet. With the passage of time, there has been a rapid growth in the number of buyers and sellers. More-n-more people are making use of this medium to shop as it is less time consuming and serve the customers at their home. Selling online requires ample effort to achieve both business and marketing goals. In order to meet these goals, customer’s satisfaction is very important. While selling online, few things should be kept in mind.
1. Know your customers to serve them
Before setting up your online store, it is very important to know your target audience. As they are the people for whom you are going to sell. Knowing your customer doesn’t mean you need to know each customer individually rather you want to know what types of people will buy from you. You can do that by making detailed and dynamic profiles of the customer which can be changed with the change in their needs and expectations. This will help you in meeting the customer’s expectation and satisfying them which can further enhance your online selling business. Therefore, it is very important to converse with them in order to get informed about their experience and expectations from you. This will also make your customer feel valued. Reviews and comments from your customers will make the online store visitors believe that your products and services are reliable.
2. Make your store front “eye-catchy”
To increase traffic at your store it is very important to make your store front attractive with appealing headlines, easy content and action buttons like “sign up”, “buy now”, “best deals” etc. Simple store design helps the user in quickly finding the information they need. Having attractive web design with the latest offers and information of the products displayed, impresses the visitors and helps them in buying the product with confidence.
3. Categorize your product wisely
Categorizing your product also plays a vital role in enhancing online selling. It helps the customers in relocating their desired products among categories. This can be done by preparing catalog for the products and segregating them under various groups like electronic appliances, art, travel, health& beauty, antiques, sporting goods etc. You should make sure that there is sufficient information written about the product in the catalog.
4. Manage your Product Inventory
Managing your Product Inventory is very important to keep consistency in your successful online selling business. It tells you about all types of products in your store and helps in managing the items in adequate amount in order to meet the customer’s demand. While making product inventory one thing should be kept in mind is the balance between the customer’s demand and your product’s stock.
5. Boost up your selling through promotions
Promoting a product is a key to its selling. Offering different deals and discounts will enhance your selling by attracting more-n-more visitors to your online store. Taking advantage of seasonal opportunities can also promote your product in a best possible way. One of the best ways to get visitors to your online store is by publicizing your products through different social networking sites like Facebook, Twitter etc. It will also help you in leading the market for attaining your business goals.
6. Read the market to beat the market
If you want to lead the online market, it is very important to analyze the market trends. Performing market analysis will help you in keeping up with latest information. This will also let you know about your competitors. Getting updated by the latest market trends will tell you about the customer’s need and expectations.
7. Facilitate the customers with the best
Your store’s reputation depends on the customer services you provide. Making them feel secured and valued should be your primary objective. Facilitating your customer with your services like secure transactions, single account for multiple deals, central checkout process etc will make them feel safe & secure. Providing the facility for giving feedback’s like their reviews and comments will make them feel valued. You should design a user friendly site for your customers so they can easily access to your store.
Conclusion
“Why to be better when you can be the best.” In this competitive world, it is very important to be visible in the market in order to enhance your online selling. Things like knowing and serving your customer, facilitating them, promotion and market analysis are the key points which will eventually upgrade your online business.
Resources
The web continues to disrupt traditional business models and is transforming countries, economies and industries. Selling on Facebook has emerged from zero level and is moving from an innovation to a trend. With Facebook being the trend in today’s scenario everyone is in the race to grab a piece of it. It doesn’t matter if you are a child, youth, businessmen, office goers or even retired, facebook has something or the other for you. Talking about online business, most of them use facebook as a platform to sell and promote their products, brands etc. Promotion is the process of advertising the business so that the people will become aware of the business which results in sale of the products. Almost all online promotional campaigns are designed with an objective to grab customer attention. One such online platform that lets online business to promote and sell their product on facebook is Goo2o Merchant Solution. With this platform goo2o Store owners can use the Sell on Facebook App to take their store catalog right into facebook. How selling can be done on facebook through Goo2o Merchant Solution Merchants are not restricted to just sell on their store fronts. Goo2o technologies is compatible with various online platforms that help goo2o merchants to promote their store and products easily. Goo2o Merchant can use GMS to sell their products even on facebook, which provides them the desired exposure needed to achieve higher revenues.
Using Goo2o’s Sell on Facebook App
There is a specific process through which goo2o store owners can sell their product on facebook. The Process is as follows: After enrolling with Goo2o Merchant Solution and uploading the product catalog, Store owners can start promoting right on facebook. Goo2o Store owners need to create a facebook page and add a unique code on this facebook page. This unique code is available on store owners control panel. After the code is added and activated, store owners can upload their products on facebook right away. Merchant can further design their facebook fan page and add products that they wish to sell. This way they are grabbing the opportunities that are made available to them by Goo2o merchant Solution. Some key benefits are listed below.
Benefits of using Facebook for Goo2o Merchants:
There are multiple benefits of using facebook for selling and promotion purpose. Which are as follows: Branding and Free advertisement: facebook has over 600 million members worldwide. Facebook is a great way to generate brand awareness. Free advertising of the goods and services can be done by the store owners. Customer interaction and feedback: Facebook is a good medium to interact with the customers. Merchants can communicate promotional events and contests. Feedback can be given by the customers regarding the goods and services provided to them. Connect with customers: Facebook can be used by the sellers to build network with the people. The store owners should value the preferences and requirements shared by their customers through comments. This will enhance the bond with their customers. Increasing visibility: store owners can show their visibility to the customers by using facebook. Store owners can exhibit their presence by adding goods and services according to the needs of the customers. Modification can be done by sellers in navigation or catalog of products on the demand of their customers. Enhance sales: By promoting goods and services through facebook at a large extent, helps the store owners. When people become aware about products it encourages then to buy those products which leads to high revenue.
Conclusion
Promotion helps online store owner to establish connection with the customers in order to make them aware about their business. Social media is the best tool which can be used by online sellers for promotion which helps them in selling of their products. Goo2o Merchant Solution is providing an App to aid the merchants to sell their product through facebook. This application is very useful and unique; it leads merchant towards earning high revenue without investing any funds.
Most of us have heard about blogs and everyone is blogging these days, but how many of us actually know what a blog is and what are its benefits? A blog is an abbreviated word for web-log, which is a web based journal in which people can publish their thoughts and opinions. The person who writes a blog is known as a blogger. In a blog, the language used and the length of the content all depends upon the blogger’s style of writing. There is no word limit in a blog, it’s just that the content should be written is clear and easy to understand. A blog is different from a website as in a blog the latest post comes on the top of the page and the previous post automatically moves at the bottom of the page. There are various features in a blog, such as: leaving comments on the post and asking questions. The blogger does require any technical knowledge to create a blog. Various links, images, and videos can be added in a blog which is relevant to the topic.
Blogs can be broadly divided into two categories:
1.Personal blogs: it’s a type of blog which revolves around a person’s experiences. The content written in a blog by an individual includes his thoughts, opinion and views about a particular topic. These type of blogs can be further sub-divided into various categories, such as :
a.Health: a blog created is based upon the information on health issues or medical blogs which comprise of topics such as, about healthy lifestyle, importance of healthy diet and many more.
b.Travel: blogging is a platform for everyone so travelers can share their view and experiences about their journey around the world. Different photographs and videos of their trip can be shared by people.
c.Non-profitable: it’s used by charities, foundations and human right groups to create awareness and earn money for the cause.
d.Politics: it’s used by the people interested in politics and political personalities to know about the latest issues happening in the political world.
e.Sports: this blog is used by fans of various sportsperson and athletes to share their views, express their feelings and remain updated by what is the present scenario in sports arena.
2.Business blogs: it’s a type of blog which is used by various professionals and other strategist. They use it for marketing, promotion so as to build a brand name, to earn money, and to establish a network with customers. For example: here’s a list of some popular business blogs:
Sweet Tea Leaf: the objective of this blog is to sell special type of tea. Their strategy is to humanize their blog while remaining true to their customers. They provide original products of best quality, very descriptive images for less formal interaction with customers.
Stonyfield Farm: it’s a blog which deals with organic and dairy products. They use target theme for their customer. The blog uses images showing different themes such as healthy living themes, family theme etc.
Pioneer Woman: this blog is a very successful lifestyle blog. Changes are made on the blog based upon the season and fashion. The strategy of this blog is to make navigation easy by providing special features, by using white spaces and black-in-white design as readers have short attention span on a site.
Nuts about Southwest: it’s a most popular airline blog. Blog is much more than just text so by adding special features like images, videos etc will enhance the appearance of page and can easily grab attention of the readers.
IMPORTANCE OF A BLOG FOR AN INDIVIDUAL
Blogging can be a useful platform for individuals to speak out their minds to the world. Blogging for an individual is important in following ways: Speak your mind: individuals can share what they feel, their experiences, emotions, knowledge and views on various topics in a blog. It’s a free platform for sharing content with others.
Networking with people is easy: by blogging bloggers gets more opportunities to interact directly and easily with the readers in order to know the point of view of other individuals. Blogger can reply back to the queries and comments of readers in a most informative way.
Built reputation: Blogs can be used by individuals to write appropriate and meaningful content so that it the attract the readers. Bloggers can build their reputation online by providing unique and useful information to their readers. This can helps readers to gain respect and trust.For example: an expert on music writes a successful blog, through which he can get recognition of his work. It might be possible that a music company recognizes his talent and offers him to write a blog for their company.
Gain knowledge: a blogger will expand their knowledge by reading different blogs of other individuals. They can also gain knowledge by the content posted or queries in the form of comments posted by the readers.
Share expertise: blogs have detailed content on a topic, they has no word limit. So a blogger can share all his experiences and knowledge about a topic by which a reader gains expertise and knowledge on a topic. Later this results in large no. of readers visiting the blog and enhancing its popularity.
IMPORTANCE OF A BLOG BUSINESS
Blogging is a very important tool for a business. If your blog is successful then it adds value to your product and also promote it. Blogging in business is important in the following ways:
Enhanced revenue: blogging in business is a great tool to earn money and get sales for your business. Product advertisements and links can be posted on a blog which provide easy access and product description to the customers. Effective services are provided to the customers by which they can buy the products leading to greater sales.
Establish a brand and promote: a company use blogs to launch different products in the market and promotes them. By proper marketing and promotion the company will gradually establish their brand name in the industry.
Built network: increases friendly connection with the customer through blogging. You would achieve customers trust by interacting in a responsive, descriptive way and by understanding their needs. Healthy networking with customers will help you in better promotion and increase in sale of product.
Customer satisfaction: by blogging businesses can easily satisfy their customers’ needs and can answer most of the problems. Solutions to the customer problems can be posted, thus increasing customer satisfaction.
Internal and external ways of communication: the employees in a company can communicate internally by sharing their personal views and by discussing issues on products of a company. For example: a blog could be based on employees of the week. Externally the customers know about the latest happenings and news about the launches, to retain their interest and remain updated. For example: a blog could be based on latest product launch.
Build Reputation: the content posted on a blog builds the reputation of the company. The quality and the accuracy of the content posted on a blog will increase the number of people following that business which ultimately leads to build good reputation of that business in the market.
WHAT’S NEXT??
After reading this post you might like to create your own blog and start blogging. Blogging is easy and there are many free platforms that let you blog in a free and convenient way, you can try Blogger.com and Wordpress.com. It doesn’t matter what your interests are, or whether you are an individual or in a business. You can start blogging within seconds and let the world know about you.
